Last updated: November 01, 2024

Microhub is a brand of Earth Robotics (“we,” “our,” or “us”) dedicated to providing secure, reliable, and convenient package management and delivery solutions. At Earth Robotics, we value the privacy of our users and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information of users of the Microhub platform, including residents, delivery personnel, and website visitors (collectively, the “Services” and “Platform”). By using Microhub, you agree to the terms of this Privacy Policy.

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1. Information We Collect

A. Information Provided by Clients

• Client Data: Earth Robotics operates Microhub in partnership with residential buildings and other entities (collectively, “Clients”) to provide package management services. Clients may share resident information, such as addresses and unit numbers, with us. Residents who wish to amend or delete this information should contact their building management.

• Client Communication: If you are a resident and no longer wish to receive Microhub services through your building, please contact your building management.

B. Information You Provide

• User Profile Information: When you create a Microhub account, we may collect your name, email, phone number, and details specific to your role, such as unit number and delivery preferences for residents, or location and identification information for couriers.

• Payment Information: For couriers, we collect necessary payment information (such as bank details) to facilitate payment for services.

• Communication Records: If you contact Microhub support through the app, we may collect additional information, such as the details of your inquiry, to help resolve issues effectively.

C. Information Collected During Platform Use

• Location Data: We may collect location data from couriers to facilitate accurate and timely deliveries.

• Device and Usage Data: We automatically collect information such as IP addresses, device types, and browsing actions to improve our services and provide analytics.

• Cookies and Tracking: Microhub uses cookies and similar technologies to enhance your experience on our platform and collect usage information.

D. Information from Third-Party Sources

• Third-Party Services: Microhub may receive additional data about you from third parties for verification, marketing, or operational purposes.

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2. How We Use the Information

We use your information for various purposes, including to:

• Facilitate Services: Efficiently deliver packages to residents;

• Personalize User Experience: Provide tailored experiences and preferences;

• Communicate Updates and Marketing: Keep users informed about services and relevant promotions;

• Enhance Security: Protect user accounts and prevent fraud.

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3. Information Sharing

• Between Users: To fulfill Microhub services, Earth Robotics shares delivery location information between residents and couriers.

• With Third-Party Service Providers: We may share information with service providers who assist in operations, such as payment processors and analytics partners, under strict confidentiality.

• For Legal and Safety Purposes: We may disclose information to comply with legal obligations or protect the rights and safety of users.

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4. User Choices and Control

• Notifications: Users can customize their notification settings within the platform, although certain essential notifications cannot be disabled.

• Opting Out of Marketing Communications: Users may unsubscribe from promotional emails but will still receive important service-related notifications.

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5. Data Security and Retention

Earth Robotics uses industry-standard security measures to protect your data. We retain personal data as long as necessary to provide the Services or as required by law.

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6. Changes to This Privacy Policy

Earth Robotics may update this Privacy Policy periodically. We encourage you to review this page for the latest information. Continued use of our services indicates acceptance of any changes.

 

7. Use of Camera

Our application requires access to your device's camera to enable QR code scanning functionality. This feature is used exclusively to scan QR codes for verifying addresses or adding family members to the application.

We do not store, share, or transmit any data captured through the camera. The QR code scanning occurs locally on your device, ensuring that no image or information is retained or shared externally. This guarantees that your privacy is maintained, and any data scanned remains securely on your device.

Data Security

Our application does not collect or store personal data through the camera. The QR code scanning process is conducted in a way that ensures no information is saved, processed, or shared beyond your device.

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Contact Us

If you have questions about this Privacy Policy, please contact Microhub support.